Privacy Policy

Last updated: 22 April 2026

Business name: Precision Group Services Limited

Address: 15 Newland, Lincoln, LN1 1XG, United Kingdom

Phone: 01526 378356

Privacy contact:  [email protected] 

This Privacy Policy explains how Precision Group Services Limited (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our website and contact us.

Who we are (data controller)

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Precision Group Services Limited is the data controller for the personal information described in this policy.

What information we collect

We may collect and process the following types of personal information:

• Contact details: name, email address, phone number.

• Location details: postcode.

• Enquiry details: information you choose to include in your message (for example, what you need help with).

• Technical and usage data: information about how you use our website (for example, pages visited and interactions). This is typically collected via cookies/analytics tools.

How we collect your information

We collect information:

1. Directly from you when you:

• Use our contact form.

• Use our “book a quote” / quote request form.

• Contact us by phone or email using details on our website.

2. Automatically when you browse our website, via cookies and similar technologies (see “Cookies and analytics” below).

How we use your information

We use your personal information to:

• Respond to enquiries and provide quotes.

• Book and manage appointments and customer requests.

• Provide customer service and keep records of communications.

• Improve our website and understand how it’s used.

• Send marketing communications where permitted (see “Marketing” below).

Our lawful bases for processing (UK GDPR)

We rely on one or more of the following lawful bases:

• Legitimate interests: to respond to enquiries, manage our business, keep records, and improve our website and services.

• Contract: where processing is necessary to provide a quote or service you request, or to take steps at your request before entering into a contract.

• Consent: where required (for example, certain cookies and some marketing preferences).

• Legal obligation: where we must comply with legal or regulatory requirements.

Marketing

We may contact you with marketing messages about our services.

• You can opt out at any time by using the unsubscribe link (where provided) or by contacting us at  [email protected] .

• If we rely on consent for a particular type of marketing, you can withdraw that consent at any time.

Cookies and analytics

We use cookies and similar technologies to help our website work properly and to understand how it’s used.

• We use Google Analytics to measure website traffic and usage.

• We use Meta (Facebook) Pixel to measure advertising performance and understand actions taken after clicking our ads.

You can control cookies through your browser settings and (where available) our cookie banner/consent tool.

For full details, please see our separate Cookie Policy.

Who we share your information with

We may share your information with trusted third parties who help us run our business, for example:

• Our CRM system (to manage enquiries and customer communications).

• Email services (Microsoft Outlook / Microsoft 365) to receive and respond to messages.

• Website analytics and advertising partners (for example Google and Meta) where you have accepted relevant cookies.

• IT and website service providers who host or maintain our website and systems.

We only share personal information where necessary and we require service providers to protect it.

International transfers

We are UK-based and serve customers in the UK only. Some of our service providers (for example, Google and Meta) may process data outside the UK.

Where personal information is transferred outside the UK, we take steps to ensure appropriate safeguards are in place (for example, UK adequacy regulations and/or approved contractual protections).

How long we keep your information

We keep personal information only for as long as necessary for the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

In practice, we generally keep enquiry and customer communication records until they are no longer needed for business and record-keeping purposes.

Security

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

No website or system is 100% secure, but we work to keep your information protected.

Testimonials and photos

We may display job photos and testimonials on our website.

• We do not include customer names or addresses unless we have your consent.

• If you have provided consent and later change your mind, contact us and we’ll review your request.

Your data protection rights (UK)

You have rights under UK GDPR, including:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights related to automated decision-making and profiling.

To exercise your rights, contact  [email protected] .

Complaints

If you’re unhappy with how we handle your personal information, please contact us first so we can try to put it right.

You also have the right to complain to the Information Commissioner’s Office (ICO):

• Website:  https://www.ico.org.uk 

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the “Last updated” date at the top.